Frequently Asked Questions
What types of jewelry do you offer?
We offer a curated collection of fine diamond jewellery including engagement rings, wedding bands, necklaces, earrings, and bracelets — all crafted with exceptional quality and attention to detail.
Can I customize or personalize a piece?
Yes. We offer personalisation options on select pieces. Please contact us directly to discuss custom orders, engravings, or bespoke designs tailored to your vision.
How do I know my ring size?
We recommend using our standard size guide for an accurate measurement, or contact us for assistance.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery on unworn, unaltered items in original condition. Custom and personalised pieces are final sale. Please review our full policy for details.
How long does shipping take?
Standard shipping typically takes 5–7 business days. All orders are fully insured and dispatched via secure, tracked courier services.
How do I care for my jewelry?
Store your pieces in a soft pouch or jewellery box away from moisture and direct sunlight. Clean gently with a soft cloth. Avoid exposure to harsh chemicals, perfumes, or ultrasonic cleaners unless recommended.
Still have a question? Contact our client care team — we aim to respond within 1–2 business days.